Return Policy

Service Satisfaction Guarantee

At Comfortwhcandles, we stand behind the quality of our tree care services. We are committed to ensuring your complete satisfaction with our work.

Refund Eligibility

Refunds may be considered under the following circumstances:

• Services not performed as agreed upon
• Cancellation with proper notice before service begins
• Weather-related cancellations initiated by us
• Maintenance plan cancellations within the first 30 days

Non-Refundable Services

The following services are generally non-refundable:

• Completed tree care services that meet agreed specifications
• Emergency services that have been performed
• Consultation fees for on-site assessments
• Services cancelled without proper notice

Refund Process

To request a refund, please follow these steps:

1. Contact us within 30 days of service completion
2. Provide detailed information about your concern
3. Allow us the opportunity to address and resolve the issue
4. If resolution is not possible, we will process your refund request

Maintenance Plan Refunds

For annual maintenance plans:

• Full refund available within 30 days of purchase if no services have been performed
• Prorated refunds may be available for unused portions of the plan
• Refund requests must be submitted in writing
• Processing time is typically 5-10 business days

Service Corrections

Before considering a refund, we will attempt to:

• Correct any issues with the performed service
• Provide additional service at no charge if needed
• Offer alternative solutions to meet your needs
• Work with you to find a mutually acceptable resolution

Weather Policy

Weather-related service adjustments:

• Services may be rescheduled due to unsafe weather conditions
• No charges apply for weather-related rescheduling
• Emergency services may proceed in marginal conditions with customer consent
• Safety is our top priority in all weather decisions

Dispute Resolution

If you are not satisfied with our service or refund decision:

• Contact our management team for review
• We will investigate your concern thoroughly
• A response will be provided within 5 business days
• We strive to resolve all disputes fairly and promptly

Contact Information

For refund requests or questions about this policy, please contact us: